Frequently asked questions

What are the seller fees?


8%




How do I buy sneakers?


Download the LOAK app on iOS or Andorid. You can shop through the catalogue of sneakers listed for sale from around the world.




How long does it take for my funds to be deposited into my bank?


Usually funds are depostied within 24 hours. However, depending on your Stripe account, it can take up to 30 days.




Can I use paypal?


Currently, the LOAK app does not accpet paypal. However, you in-app payment options accpet most dept and credit cards.




What is Stripe and is it trustworthy?


Stripe is an industry leading payment processing company. Learn more here: https://stripe.com/docs/security/stripe#:~:text=Stripe%20has%20been%20audited%20by,level%20of%20security%20at%20Stripe.




Do I have to pay for shipping?


Sellers do not pay for shipping. All shipping prices are paid in full by the buyer.




Do you have shipping labels?


Yes. When someone purhcases your sneakers on the LOAK app, you will automatically be given a pre-paid shipping label.




Is the shipping label already paid for?


Yes. The shipping label is pre-paid. Once you place the label on your box, just drop it off at your nearest USPS office.





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